casinoroyal Casino & Sportsbook Data Care

This page describes what we collect when you use casinoroyal and how we keep that data protected. When you create an account, deposit funds, or place a wager, we record information necessary to process your request, verify your identity, and comply with local regulations. Our data handling follows standard security practices: encryption for all transactions, segregated storage, and restricted access to personal records.

We at casinoroyal do not sell your personal information to third parties for marketing. Your email, payment history, and game activity remain confidential. We may share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals, and with compliance teams to verify identity during KYC review.

This privacy policy explains your rights regarding your data on casinoroyal, what we collect, how we use it, and how to contact us if you have questions.

What We Collect on casinoroyal

When you register an account on casinoroyal, we ask for your email address, date of birth, full name, and country of residence. This information is mandatory to set up your account and verify your identity.

When you deposit funds, we collect payment method details (for example, your linked e-wallet account or bank details). We do not store full credit card numbers or banking credentials on our servers; payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle encryption and storage of sensitive payment data. We store only a transaction reference number so we can match deposits to your account.

Data collected during account use on casinoroyal

As you use casinoroyal, we collect:

Game activity: Wagers placed, games played, bet sizes, outcomes, and timestamps. This data is used to calculate your balance and generate account statements.
Login information: IP address, device type, browser, and login timestamps. We use this to detect unauthorized access and recover your account if needed.
Support interactions: Messages sent to our support team via live chat, email, or in-app messaging. We retain these to handle your requests and improve our service.
KYC documents: Photos of your government ID and a selfie, uploaded during account verification. We store these securely and delete them within standard retention periods once verification is complete.

Account registration: We collect email, date of birth, full name, and country to set up your casinoroyal account.
Payment data: We store transaction references only; payment processors handle sensitive payment details.
KYC documents: Government ID and selfie are stored securely and deleted within standard retention periods after verification.
Device & IP tracking: We record login IP, device type, and browser for security and account recovery purposes.

Cookies and local storage on casinoroyal

Our casinoroyal website and mobile app use cookies to remember your login state, language preference, and game settings. These are stored on your device; you can delete them at any time via your browser settings or app preferences. Cookies do not store sensitive data (no passwords, payment methods, or KYC documents).

We also use analytics cookies to track which pages you visit and which games you view. This helps us understand user behavior and improve the platform. You can disable analytics tracking by opting out in your account settings.

How We Use Your Data on casinoroyal

We use your data for the following purposes:

Account management: Processing deposits, withdrawals, and account balance updates.
Identity verification: Comparing KYC documents (ID and selfie) with your account information to prevent fraud and comply with regulations.
Customer support: Handling your queries, account recovery requests, and payment troubleshooting via live chat, email, and in-app messaging.
Compliance: Checking account activity for suspicious patterns and reporting to relevant authorities where required by law.
Service improvement: Using non-identifying data (game popularity, feature usage) to improve casinoroyal.

We do not use your data for marketing purposes. We will not email you promotional offers unless you explicitly opt in. We do not sell your name, email, or game history to third parties.

Sharing data with payment processors and compliance teams

When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, our payment processor sees your transaction amount and timestamp. They do not see your full name or game history — only the minimum data needed to process the payment.

During KYC verification, our compliance team reviews your ID and selfie to confirm identity. Once verified, the documents are flagged as "approved" and stored separately from your main account. We delete KYC documents after a standard retention period (typically 3–6 months post-verification) unless regulations require longer storage.

If we suspect fraud or receive a legal request from authorities, we may disclose account information to law enforcement. We will notify you of such requests unless a court order prohibits disclosure.

Data location and jurisdiction

Our servers may be located outside your jurisdiction. By using casinoroyal, you consent to your data being transferred to and stored in other countries. If your jurisdiction has strict data-residency laws, verify compliance before creating an account.

Your Rights and Casinoroyal's Obligations

You have the right to:

Access your data: Request a copy of all personal data we hold about you on casinoroyal. Contact our support team via email or live chat to submit an access request.
Correct your data: If your name, email, or date of birth is incorrect, you can update it in your account settings or request our support team to make the change.
Delete your account: Request account closure and deletion of your data. We will remove your personal information within a standard timeframe, unless we are required by law to retain it (for example, for compliance or fraud investigation).
Opt out of analytics: Disable analytics tracking in your account preferences so we do not collect data about which pages you visit.

We at casinoroyal undertake to:

Encrypt all data in transit and at rest using industry-standard protocols.
Restrict access to personal data to authorized personnel only.
Notify you promptly if we discover a data breach affecting casinoroyal.
Not retain your data longer than necessary for the purpose collected.
Comply with local data-protection regulations in jurisdictions where casinoroyal operates.

Contact us about your data on casinoroyal

If you have questions about your privacy on casinoroyal, wish to access or delete your data, or want to report a privacy concern, contact our team:

Live chat: Open the support panel in your casinoroyal account and select "Privacy" as the issue type.
Email: Send a message to our support address (provided in your account footer).
In-app messaging: Use the help menu within the casinoroyal app to send a secure message.

Our support team responds to data-access requests and privacy concerns within standard business windows. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and experience a delay, escalate your request to ensure it reaches our compliance team.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or regulations. If we make material changes, we will notify you via email or in-app message. Your continued use of casinoroyal after notification constitutes acceptance of the updated policy.

This privacy policy was last updated in 2026. We at casinoroyal remain committed to protecting your data and maintaining transparency about how we use it. Our services are available only where local law permits; before using casinoroyal, verify that online gaming is permitted in your jurisdiction.